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FAQ

CAN I  RETURN MY PURCHASE?

RETURN POLICY

    In the event that you are dissatisfied for any reason with the products purchased through  our on-line store. The products may be exchanged for items of equal value or less.   If you desire a higher price item you have to pay the difference.

IS THERE A RESTOCKING FEE?

At this time our fee is: 15%

IS THERE A TIME LIMIT FOR RETURNS

 ALL RETURNS MUST BE MADE WITHIN 15- DAYS OF receipt BUT before the date of the event. NO return will be accepted after the date of your event.   Returns made after the time period stated will not be eligible for exchange.  Refunds are based on the  purchase price.   When shipping a return to us, we do  recommend insuring the package.   We will exchange items if the package is not  received by us or if the original item is damaged but was not reported for reason to return.

 We recommend opening packages immediately upon receipt, as all returns  & exchanges  must be postmarked within two-three weeks from receipt of the merchandise, without exception.

No returns or exchanges will be accepted after the date of your event.

Because we offer FREE shipping you are responsible for all shipping costs.

All returned orders must have an authorization code. To obtain your code, please call 1-877-866-4164 or email us at cvshae@aol.com with your order number, item number being  returned and reason for return.  Any return received without an authorization code will not  be issued a credit.

Return address:

CV SHAE COLLECTION-Returns

33 Union Square #1233

Union City, CA  94587

1-877-866-4164

ARE THERE PRODUCTS I  CANNOT  RETURN?

SALE & CLEARANCE ITEMS:

Are not returnable or refundable.  All sales are final.  Please be very sure the  item(s) are what you want.

NONE  RETURNABLE  ITEMS:

Jewelry (including tiaras and hair items).   Personalized items are not returnable  unless there was an error on our part.  We will replace personalized items that were  misprinted in error on our part.

WHAT IF MY ITEMS ARRIVE DAMAGE?

DAMAGED GOODS:

We guarantee all of our products.  If you should receive damaged goods they will be  replace by the manufacturer.  Please send us an email with your order number explaining  the damage. If possible take a picture of the damaged item immediately and email it to us.   We will send a placement once we have received the damaged product.